FAQ
ORDER STATUS
PAYMENT
SALES ORDER
What if I forget my Order Number?
- Your order number is included in your Order Confirmation email with an automatic link to your Order Status on Seetoffice.com. It is a good idea to save your Order Confirmation email or write down the number for future reference. If you forget or misplace your order number you can get it by contacting Customer Service via email at customerservice@seetoffice.com or by calling 03-8060 3636.
What does it mean if my order status display the below Prefix Order Status on SeetOffice.com?
- Open means we have received your order and are in the process of filling it.
- Partly Packed means we have partially processed and packed your order due to some of the items are required to be delivered while pending for full order can be filled. However as for those undelivered items, you may view the next estimated delivery date by click on detail button.
- Partly Shipped means the partially processed order is on the delivery truck and will be delivered soon to you.
- Partly Completed means the partially processed order has been delivered to you and awaiting the balance order to be delivered on next schedule delivery date.
- Packed means your order is being filled and ready to be shipped.
- Shipped means the full processed order is on the delivery truck and will be delivered soon to you.
- Completed means your order is being filled and has been delivered to you.
What if I do not receive my order by the Expecting Delivery Date?
- Upon received of your order, our customer service will liaise with you for a estimated delivery date of your order. The new delivery date will be reflected on SeetOffice.com under “My Account” option. You may view for new Delivery date.
How can I check the delivery status of my order?
- To find out the order status you may logon to www.seetoffice.com and click on “My Account” Status. You can also call us at 03-8060 3636 if you need further details regarding the delivery status of your order. We deliver between the hours of 9:00 AM – 6:00 PM, M–F excluding holidays. We cannot determine exact delivery time, but we can tell you if it has been shipped, and whether or not there are any problems with your order that have been reported to us.
How long do you keep my Order Status history?
- The “My Account” section is one of the great new features on SeetOffice.com. Your Order Status history will be kept for 365 days and will reflect your orders that were placed on SeetOffice.com, via the phone and Fax.
What methods of payment does SeetOffice.com accept?
- We currently accept cash and credit terms ONLY (Credit Card payment will be available in 2012), as for Cash Term customer you may bank in Cash or Cheque according to print-out of Proforma Invoice from SeetOffice.com prior to delivery goods.
- Payee Name: Seet Office Supplies Sdn. Bhd
- Bank Name: Public Bank Berhad
- Bank Account No: 312-759-5536
- Branch: Bandar Puchong Jaya
Does SeetOffice.com offer sales on credit?
- We do offered sales on credit for those customers who have granted a pre-approved credit terms and credit limit from our credit department. You may apply credit terms by filling up the online credit application form for our further perusal, our credit department may take 2 to 3 days to revert back to you on the status.
Credit Limit and Terms?
- First-time customers are required to complete the online credit application form irrespective of order value. Acceptance of all customer orders is subject to final approval by credit/accounts officer. Credit limit refers to the purchase value (RM) and Seet Office reserved the right to suspend any supplies to customers if the purchase value at any point is surplus of the approved credit limit or over-due balances are not settled, depends on whichever comes first.
Past due Accounts?
- Invoices not paid within net 30 Days or approved credit term of the due date will be subject to finance charges of 18% annually but not to exceed the maximum amount permitted by applicable state law. The finance charge shall be levied each month until all overdue balances are paid.
How do I use my P.O. for ordering?
- If you are using internal Purchase order (PO) whenever you acquired for your office supplies via seetoffice.com, you may key in your PO number during the check-out process. This will allow us to print out the bill with your PO number for your reference. Purchases make with purchase Order is only offered to customers who has pre-approval credit line from our credit department, otherwise it will be treated as CASH Terms and payment shall be made prior to delivery of goods.
Can I add or delete items from my order after the sales order number has been generated?
- Most orders are transmitted almost immediately to our Billing/Logistic department where it is processed very quickly and shipped out.
- If you want to change your order, please let us know the same day before 4pm , by calling our customer service hotline @ 03-8060 3636. We will check the status of your order and attempt to make the necessary changes. If your order has already been billed/processed, we will suggest to raise a credit Note before or after shipped for unwanted items, however for adding an item into your Sales order, we will suggest to create a new Sales order for the new items.
- If you cannot call us, please send us an email to customerservice@seetoffice.com and we will make the necessary adjustments as noted above.
When I place my order with SeetOffice.com, how will I know whether an item is in stock?
What do I do if I want to cancel my order?
- Call us right away at 03-8060 3636 or send us an email to customerservice@seetoffice.com. Most orders are transmitted immediately after our cut-off time 4.00pm to our warehouses and we may not be able to cancel your order after 4.00pm. We will suggest to revert the Sales Order by raising a Credit Note.
How will I know if Seetoffice.com received my order?
- Once you have placed an order, you will receive a confirmation of order via email. The confirmation will contain the Order date, your shipping address, your order number and details of your order.
You may able to track and find out what is the most current order status of your order just by clicking the email link given or you may also login to SeetOffice.com, click on "My Account" and search the appropriate order for tracking information. If there are any problems with your order that we need your help to resolve, Our Customer Service will contact you by phone. If we can't reach you right away, we will contact you by email.