Shipping policy
What is the delivery policy?
-We deliver orders placed before 11.00am during normal business hours on the next 2 working days within Klang Valley and Selangor area.
-For locations out of Klang Valley, it will take up to 3-5 days for delivery. For large items such as furniture/machines and special order products takes up to an estimation of 5-10 days. (It is subjected to availability of stock from local manufacturer/distributor).
What is the minimum amount I have to purchase in order to obtain free delivery?
Free delivery is provided for orders made above RM500. However, orders made below RM500 will be charged with RM20 delivery fee. We reserve the right, in our sole discretion, to change our delivery policy and delivery fees.
What if the delivery takes longer than 3-5 days to arrive?
-We usually ship out orders by the next 2 working days. However, if we are unable to deliver the goods to you by the expected date due to unforeseen traffic conditions. Eg: van/lorry break down, unscheduled event, natural disaster, severe weather etc. Our driver or customer service will keep you informed about the status.
-You may also find out the delivery status by logging on to seetoffice.com for the latest/updated status.
For further enquiries, you may contact our customer service by reaching out to 03-8060 3636 or e-mail customerservice@seetoffice.com for further clarification.
What if the delivery is done by an outsource transporter?
-Usually, outsource transporter is used to handle paper and furniture items to deliver on behalf of us. You may acknowledge based on the presented delivery order.
What if you wish to make a delivery to a different address or different floor at the same building?
-You may instruct us to deliver goods to a different address or a different floor by setting a default shipping address or location during the check-out process.
Return & refund policy
What is the return policy?
- We have a 7-day return policy, which means you have 7 days after receiving your item to request for a return. If you are not satisfied with the received goods, replacement or refunds can be done if the item is still in the original packaging and same condition as you received. Kindly return the goods to us with a copy of sales invoice. We will replace/repair the item or return the amount.
You are allowed to return and refund:
- If the item received is faulty. (Item not working)
- If the item is wrongly sent. (Colour, size, spec)
- Exchange Policy is granted for 1 time only for each item.
Please look the table below for products that can be return/exchange.
| PRODUCTS | NOTE |
| Stationery items | Can be return with original packaging |
| Pantry / Janitorial items | Unreturnable due to hygiene purpose |
| Electronic items | Need confirmation from person in-charge of your account |
For items that are found to be defective/incorrect, we will send replacement products without charge either:
- within the next 3 working days (exstock); or
- if we don’t have stock, we will arrange for it to be sent to you as soon as possible
For items that are incorrectly sent, we will make the arrangements to collect back the incorrect items during delivery.
Please request for return or exchange by emailing us at customerservice@seetoffice.com within 7 days from the day order is received. You have to include the following details in the email:
-Order no:
-Name:
-Address:
-Contact no:
-Product to return or exchange:
-Reason for return or exchange:
Refund policy
Once we’ve received your request for return or exchange, we shall contact you within 5 working days for further instructions. Please let us know the item that you would like to exchange. In most cases, you will need to bear the shipping charges for returning the item to us. However, if we send the wrong or defective items to you, we will bear all the cost of return shipping and we will ensure the correct items are sent to you. Once your return is received, your exchange will be processed and we will contact you to arrange the exchange or refund in cash payment transfer if applicable.